Services Scope Functional Service Desk Break-Fix Helpdesk & Tech Admin Patch Analysis Enhancements Transition Coverage 9am to 5pm EST (Monday-Friday) 9am to 5pm PST (Monday-Friday) Severity 1 – 24/7 Competitive and Prompt SLAs
Transition Methodology Knowledge Management Streamline Processes (ITIL Based) Establish Governance Processes Test Readiness to Support
Governance Program Leadership Escalation Paths
Communication management Customer, Trikon, Senior Management Review Support Center Operations Progress Reporting / Service Level Reporting Transition Status Planning and Assessment
