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Managed Services

Services Scope
Functional Service Desk
Break-Fix
Helpdesk & Tech Admin
Patch Analysis
Enhancements
Transition
Coverage
9am to 5pm EST (Monday-Friday)
9am to 5pm PST (Monday-Friday)
Severity 1 – 24/7
Competitive and Prompt SLAs
Transition Methodology
Knowledge Management
Streamline Processes (ITIL Based)
Establish Governance Processes
Test Readiness to Support
Governance
Program Leadership
Escalation Paths
Communication management
Customer, Trikon, Senior Management Review
Support Center Operations Progress Reporting / Service Level Reporting
Transition Status
Planning and Assessment

 

MORE INFORMATION COMING SOON.


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